FAQs

How long will the order take?
We have a target despatch date of 10 working days from receipt of order for made to order footwear and 15 working days for modular or bespoke footwear

What if I need the shoes urgently?
There is a Priority Service facility for orders that are required to be despatched more promptly or by a specific date. These can only be accepted when ‘priority service’ is stated on the customer order. Orders are despatched on a next day courier service, the cost of which is included in the ‘priority service fee’ See current price list for details

What sizes are available?
Click here for size charts

What Colours are available?
Click here for colour charts

Can I change the specification?
If the standard item is not exactly as required, we can make a number of specification changes click here for details

What Is returnable?
As all footwear is made to measure, we can’t provide refunds on our products.

How do I order?
Fax, Telephone, Post, or preferably by Email

What Information do you need on the order?
You can use our order form or as a minimum we need:

  • Ordering Authority
  • Delivery/Invoice address
  • Style
  • Colour/material
  • Size
  • Width
  • Adaptions or special fastening e.g Velcro

I have a general suggestion or question, can I discuss this with anyone?
Contact us and we will do our best to find a solution.

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